Customer Grievance and Complaint
Grievance & Complaint Form – Travel My Kashmir
At Travel My Kashmir, your satisfaction and safety are our highest priorities. We are committed to providing exceptional travel experiences in the valley. However, we understand that sometimes issues can arise.
This page provides a dedicated channel for you to submit any grievances or complaints. Your feedback is extremely valuable, as it helps us identify areas for improvement and ensures we consistently deliver the quality service you expect.
Our Grievance Redressal Process
We have a structured process to ensure your concerns are handled efficiently and fairly.
Submission: Please fill out the form below with as much detail as possible. The more information you provide, the quicker we can investigate and address the issue.
Acknowledgement: You will receive an automatic confirmation that we have received your complaint. Our team will then send a personal acknowledgement within 24 business hours.
Investigation: Our customer support manager will conduct a thorough investigation into your complaint, which may involve speaking with our team members, drivers, or hotel partners.
Resolution: We are committed to resolving all grievances within 7-10 business days. We will keep you updated on our progress and propose a fair resolution.
How to Submit Your Grievance
Please fill out the form below with as much detail as possible. This helps us understand the issue and respond effectively.
After submitting the form, you will receive an email confirmation, and our team will reach out to you within 24 hours. We aim to resolve all issues within 7–10 business days.
Further Assistance
If your issue is urgent or you wish to speak with someone directly, please do not hesitate to contact our support team.
Phone: +91-9796466052/ +91- 7006580880
Email: infotravelmykashmir@gmail.com
Thank you for taking the time to share your feedback. We appreciate your trust in Travel My Kashmir and are dedicated to making things right.
FAQs About Grievances
Most complaints are reviewed and addressed within 24–48 hours.
Yes, we accept complaints related to any service booked with us, even after the trip ends.
Absolutely. All personal details and grievance information are kept strictly confidential.
